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Touchstar Home » Solutions » IP PBX Phone System

IP PBX Phone System

Extend your Phone System to Remote Users

Get the efficiency of unified communications and VoIP with TouchStar’s IP PBX Phone System. With TouchStar’s IP PBX employees perform tasks faster and more efficiently with a significant reduction in total cost of ownership.

Features of TouchStar’s IP PBX Phone System

Benefits of TouchStar’s IP PBX Phone System:

Features of TouchStar’s IP PBX Phone System:

Unified Communications
TouchStar IP PBX has integrated your voicemail into email without the need of additional configuration.

VoIP / Analog Compatible
TouchStar IP PBX can support analog and IP Phones giving you the flexibility to expand when needed. We also support traditional or VoIP phones lines. You can take advantage to the savings VoIP provides for your out going calls or you can simply use VoIP for inter-office communications.

Simple Web Based Administration
With TouchStar’s IP PBX the easy to use web based administration interface allows you complete all tasks online including Moves, Adds and Changes and real-time IVR modifications. TouchStar’s IP PBX is so easy to manage you do not need to hire telephony experts or consult third-party vendors.

  • Consistent Corporate Appearance for Multiple Locations
  • Consolidated Administration for Multiple Sites

Robust Feature Set
TouchStar's IP PBX offers a rich feature set with classic functionality and advanced unified communications features. See features description below.

Several IP Phone Options
TouchStar IP PBX supports select IP phones including models from Aastra and Polycom. We also support CounterPath EyeBeam softphones. Each of these IP phones has been fully tested and allow for automatic configuration when plugged into the network.

Aastra IP Phones

  • 9133i
  • 480i
  • 480i CT
  • 53i
  • 55i
  • 57i
  • 57i CT

Polycom IP Phones

  • SoundPoint 301
  • SoundPoint 501
  • SoundPoint 601
  • SoundPoint Expansion modules
  • SoundStation 4000

Voice Messaging Accessibility
TouchStar IP PBX unified communications allow for voicemail to be retrieved in four easy ways;

  1. Directly from your desk or softphone with one touch
  2. Dial in from any phone
  3. Web User Interface giving secure access from the internet
  4. As an attachment in your email listening through your computer speakers

Greater Expandability
TouchStar’s IP PBX technology is designed to grow with your business with easy and flexible capabilities to meet your ever-changing needs. You can easily add extensions and remote offices while managing them in a single web interface.

Optional Call Center Module
TouchStar’s IP PBX Call Center Module includes the features you need to run a small call center.

  • Call Recording – Each extension is configured to record all inbound &/or outbound calls.
  • Call Monitoring with Barge – Supervisors can monitor calls and barge when needed. This feature is regulated at the extension level to protect your management.
  • Unlimited ACD Queues / Groups – Add as many ACD Queues / Groups as needed. You have the ability to route calls in order, by skill level, round robin, most idle agent, etc. You can also play personalized messages while callers are holding.
  • Graphical & Real-Time Queue Reports – Supervisors can view ACD statistics real-time with graphical reports.
  • Skills Based Routing - With TouchStar's IP PBX you can assign each agent a priority and distribute the calls accordingly.

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Benefits of TouchStar’s IP PBX Phone System:

Increased Productivity
With TouchStar IP PBX your employees can perform everyday tasks faster from looking up a phone number and placing a call to retrieving voicemail to scheduling conference calls.

Lower Total Cost of Ownership
Empower your business with a world class solution that will reduce your total cost of ownership.

  • Significantly Lower Hardware and Software Purchase & Expansion Costs
  • Reduced Administrative and Support Costs
  • Reduce Long Distance Toll Charges with IP Trunking
  • Reduce Cost for Communicating with Remote Offices
  • Consolidate Infrastructure, Utilize Existing Data Network

Move/Add/Changes are a significant telephony expense in most business. With TouchStar’s IP PBX users can simply pick up their phone and move to a new location. Adds and Changes are made through the web interface and can be made with a few simple clicks.

Using TouchStar IP PBX for Audio Conferencing produces significant savings. The IP PBX comes standard with an unlimited number of conference bridges. You can now conduct meetings without the need of expensive third party vendors. Each bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.

Utilizing VoIP technology voice traffic travels over your existing network. There is no need to run traditional phones lines to each desk. The IP phones TouchStar provides include dual network ports allowing for the IP phone and computer to be connected.

Based on your monthly usage you can save money on local, long distance and international calling with VoIP.

Simplified Management of Servers, IP Phones and Network
TouchStar’s IP PBX is run on a traditional server and your network eliminating the need for additional Telephony technicians.

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TouchStar IP PBX Features

Feature Description Standard Call Center Module
Auto Attendant TouchStar’s IP PBX Auto-attendant is easy to use and extremely flexible.  Our robust library of ACD and IVR features, including skills based routing, self service, and allowing real time modifications allows you to implement the solution that is unique to your needs. X X
CRM Integration Integrate with TouchStar’s Unify or your CRM applications. X X
Voicemail

Voicemail can be retrieved in 4 ways:

  1. One touch from an office phone
  2. Dial in from any phone
  3. Users’ web interface
  4. As an attachment in your email
 X X
Voicemail to Email TouchStar’s IP PBX Voicemail can be configured to be delivered via e-mail, allowing unified communications for all employees. X X
Music or Messages on Hold You can play music or messages that you recorded for that personal touch wit TouchStar’s IP PBX. X X
Scheduler Schedule your system to play different messages or route calls differently by time of day, day or week or special occasion. X X
Name Directory TouchStar’s IP PBX dial by directory prompts callers to enter the first three letters of the users first or last name then be automatically directed to that extension. X X
Conference Bridges TouchStar’s IP PBX comes standard with an unlimited number of conference bridges.  You can now conduct your meetings without the need of a third party vendor.  Each bridge supports an unlimited number of internal participants and as many external participants as you have phone lines. X X
Reporting TouchStar’s IP PBX comes with a few reports that can be exported via CSV, PDF or Excel. X X
SMS / Pager Voicemail Notification TouchStar’s IP PBX will notify you of voicemail through your SMS text or paging device. X X
Recording On Demand With TouchStar’s IP PBX your employees can record their calls when they need. X X
ACD Allows you to route calls to your users / agents in many different ways to meet your unique needs.  TouchStar's IP PBX comes standard with one ACD Queue. X X
Skills Based Routing With TouchStar's IP PBX you can assign each agent a priority, and your call queue will distribute the calls accordingly. X X
Call Recording With TouchStar’s IP PBX you can setup extensions to record all inbound &/or outbound calls.   X
Call Monitoring TouchStar’s IP PBX allows you to monitor extensions.  This feature can be disabled at the extension level to protect your management.   X
Call Barge As your supervisors are monitoring calls with the IP PBX they can barge in and enter into the converstation   X
Unlimited ACD Queues TouchStar's IP PBX Call Center Module comes with unlimted number of ACD Queues.   X
Graphical Queue Reports TouchStar's IP PBX Call Center Module comes with real-time graphical ACD Reports giving you up to date information on your call center.   X
ACD Monitoring Manage your IP PBX ACD Queues real-time to see what your agents are doing, including if your agents are logged in, who is on a call and you can log them in or out.   X

 

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